When someone is nasty or mean to you, assume they have a disease. Treat it as if it was a disease, is how I say it. Just assume that there's a little bit like, well, maybe they can't help it. There's some reason for it there. If I sat down, maybe I don't understand it and it'd be kind of like not justified, but at least understandable. And so I find that easier to say, well, somebody's kind of really, really nasty. It's like, oh, they have a brain tumor. You know, because actually that happened.

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