The Learning Zone: High Safety and Accountability

Tom describes the learning zone where teams aim to improve without blame and learn from mistakes.

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Episode notes

A toxic boss destroys psychological safety on her team. One of her direct reports talks to his coach about how to survive. And how to keep his own team safe.

Core ideas in the episode:

Don’t take other people’s bad behavior personally.
You are not a victim. You have choice.
Document repeated bad behavior.
Openly discussing mistakes without blame creates safety on a team.
As the leader, be willing to admit your own mistakes.
Ask people: “How do you think that went?” and “What could we do differently?” Then listen without debate or rebuttal.

A free infographic supports this episode. Download it here.

The episode referred to about creating strong personal relationships is:

#199 Personal Connections.

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Get additional tools for keeping yourself and your team psychologically safe in our podcast library in these three categories:

Assertiveness

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Managing Yourself

Additional episodes to listen to are: