Thinking About Growth as a PM by Microsoft Product Leader
The Product Podcast
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How to Track Your Customer Conversions Over Time
Customer cohorts and conversions are similar to sort of the above topic. How do you go about collecting different groups of customers? And seeing how they're being retained over time is a huge piece of growth, especially if you come from consumer side. CSAT is extremely important. It stands for customer satisfaction. Entire support abilities, sort of contracts and programs are driven by this single metric alone.
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