3min chapter

Dear HBR: cover image

Pre-Pandemic Promises (Bonus)

Dear HBR:

CHAPTER

The Impossibility of Making Good on Promises

"I feel betrayed. What should I do? Here's my initial reaction," the letter writer writes. "This is a classic example of what we call a psychological contract, which is essentially what business people call good faith negotiations," says HBR editor-in-chief Dan Rivers. The executive director could have made it happen now or back when they had the discussion, he adds.

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