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6min chapter
Desire for Data-Driven Personalization Unites Demographic Segments
Banking Transformed with Jim Marous
Navigating AI Integration: The Balance Between Technology and Human Touch
This chapter highlights the significance of proper training when incorporating AI into business operations, stressing that inadequate oversight can harm customer experiences. Through personal anecdotes, it emphasizes the need for AI to manage simpler tasks while allowing human agents to focus on complex customer interactions.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode