3min chapter

HBR On Strategy cover image

The Right Way to Make Data-Driven Decisions

HBR On Strategy

CHAPTER

Bridging the Gap Between Metrics and Meaning

This chapter explores the disconnect between organizational metrics and the factors that genuinely influence success. It focuses on the need for managers to align measurements with long-term outcomes to enhance customer retention and satisfaction, fostering a culture of inquiry and analysis.

00:00

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode