10 Metrics Every SaaS PM Should Use by fmr Facebook Product Leader
The Product Podcast
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The Customer Mission Metric Is the Most Important Metric
Some companies use the n p s metric to measure customer satisfaction. The more positive you are in the score overtime on a stratistical significance basis, you can understand that you are moving in the positive direction. Customer mission is also an important metric which shows if your project helps your end customer or not.
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