Navigating Nonverbal Communication in Difficult Conversations

This chapter explores the intricacies of managing nonverbal cues during sensitive conversations, highlighting the need for careful modulation of tone, pitch, and volume. It provides insights into how body language and vocal techniques can facilitate effective communication in challenging scenarios such as confessions or disclosures of problematic behavior.

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REPLAY (Original Air Date March 11, 2024)

Today we are joined by Agent Brad Beeler. Assistant to the Special Agent in Charge Brad Beeler has been with the United States Secret Service for the past 25 years. He currently serves as instructor and Secret Service liaison at the National Center for Credibility Assessment (NCCA) at Fort Jackson, South Carolina. Over the past 8 years in this role, he has trained agents throughout the federal law enforcement and intelligence community in credibility assessment and elicitation techniques.

Prior to arriving at NCCA, he was a polygraph examiner in the Chicago and St. Louis Field Offices and served on the permanent protection detail of former President George HW Bush and numerous foreign heads of state. Over the past 17 years as a federal polygraph examiner Special Agent Beeler has secured hundreds of confessions on high-profile investigations, often leading to the identification of previously unknown victims of serial offenders of both child exploitation and homicide investigations. Agent Beeler holds a master’s degree in criminology and was previously selected as the U.S. Secret Service - Special Agent of the Year for his involvement in combating crimes against children.

Widely considered a communications expert in the U.S. federal law enforcement community, Agent Beeler has provided countless domestic and international presentations to law enforcement and intelligence agencies seeking to enhance their interviewing programs. [March 11, 2024]

00:00 - Intro

00:21 - Intro Links

- Social-Engineer.com - http://www.social-engineer.com/

- Managed Voice Phishing - https://www.social-engineer.com/services/vishing-service/

- Managed Email Phishing - https://www.social-engineer.com/services/se-phishing-service/

- Adversarial Simulations - https://www.social-engineer.com/services/social-engineering-penetration-test/

- Social-Engineer channel on SLACK - https://social-engineering-hq.slack.com/ssb

- CLUTCH - http://www.pro-rock.com/

- innocentlivesfoundation.org - http://www.innocentlivesfoundation.org/

03:05 - Agent Brad Beeler Intro

05:05 - Part of a Team

07:58 - One of Lincoln's Final Acts