4min chapter

Banking Transformed with Jim Marous cover image

Engaging Gen Z - Crafting a New Era of Digital Banking

Banking Transformed with Jim Marous

CHAPTER

Aligning with Gen Z's Values and Monetizing Commitment

This chapter explores the importance of aligning with Gen Z's social and environmental causes, with a focus on Citizens Bank's ESG agenda and community service initiatives. They discuss new products and services, such as green deposits and ESG funds, along with programs promoting cleaner energy in mortgage and auto loans. The chapter emphasizes the importance of doing the right thing and working towards a greener agenda.

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