The Drum Podcast cover image

Social Shopping 101

The Drum Podcast

00:00

How to Be More Customer-Centric in the Digital Age

I think for me, it's about really pushing round the retailers and holding them to account. What are we offering those customers on this channel that they can't get in any other channel? Sometimes we want shopping with humor. And so how do we make that exciting and fun and like this next frontier for people and for customers?"

Play episode from 26:39
Transcript

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app