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The Science Of Conflict Resolution | Dr. Jim Guinn

The Art of Charm

CHAPTER

Mastering Conflict Resolution Techniques

This chapter explores the nuances of conflict resolution, focusing on identifying personal and others' conflict styles and addressing core issues rather than superficial disagreements. It introduces various techniques, such as the detour and domino approaches, to enhance mediation outcomes while emphasizing the significance of active listening and validating perspectives. The discussion highlights how understanding individual communication preferences can lead to more effective collaboration and a harmonious work environment.

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