Richard Townsend, CEO of Workforce Learning on talent, culture, and the augmented human. His predictions are based on a rich pedigree in communications, from humble beginnings at DMB&B Advertising to launching the digital division of Starcom Mediavest. But it’s his pivot into online learning at Circus Street that has shown him a future where AI will deliver the technological uplift to let us become better at being human. He argues that in a world of AI, everybody will have their own personal chief of staff, research assistant, and designer sitting alongside them as they work. The result, he says, is a future of problem solving, creativity, leadership while the machines get on with the rest of the job.