Business of Tech: Daily 10-Minute IT Services Insights cover image

Fri Sep-1-2023: Broadband News, Security Pros Unsure of Risk Remediation, AI Caution Warnings

Business of Tech: Daily 10-Minute IT Services Insights

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Cybersecurity, Artificial Intelligence, and the Importance of Documentation

This chapter explores the financial implications of cybersecurity and the potential negative effects of artificial intelligence on attention spans and cognitive abilities, emphasizing the importance of AI and workflows that support human intelligence. It also emphasizes the role of documentation in enhancing self-service and reducing internal customer support, and encourages IT providers to prioritize documentation and consider Anderson's argument for implementing AI.

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