The Impact of Chat GPT on Customer Conversations

November was a key time, as you mentioned. It's when most of the world became aware of AI and in particular of large language models. I frequently now speak about what chat GPT is, where it came from, and how it works. And one of the key points I try to get across is that people tend to think chat GPT can work absolute magic. Letting people know this is notMagic. Here's what we do and here's what we can't do.