The Balance Between Patience and Decisiveness

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A lot of leaders are trying to manage this balance between patience because things are moving so fast and decisiveness as you talk about, right? Well, here's an example. When you're doing massive layoffs and you've never done them before, I mean, we've laid off people in the 35 years I've been in business. Of course we have, but my guess is that I don't think we've ever laid off more than three or four people at one time. This was 2,000 people. You want to approach that in a one size fits all mannerBecause you go, how can you begin to make exceptions for anything? So you communicate as well as you can.

Back in March of 2020, Danny Meyer laid off 2,000 people — that's 80 percent of staff at Union Square Hospitality Group, representing 20+ restaurants across the country. It was a heartbreaking decision made with full understanding of the impacts, short and long-term — or as much as can possibly be known in this volatile time. In this special episode, Danny shares why and how he acted so quickly, the process he and his team used to make this decision, the impact of the layoff, and what comes next for his industry.

Read a transcript of this episode: https://mastersofscale.com/danny-meyer-layoffs/

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