13min chapter

Talks with Petri cover image

From products to an experience mindset

Talks with Petri

CHAPTER

Shifting from Projects to Products: The Importance of Holistic Experience

This chapter explores the shift from focusing on projects to focusing on products in the agile and lean thinking world. It emphasizes the need to consider the holistic experience, including customer service and marketing, and highlights how negative experiences can overshadow a great product. The chapter also discusses the concept of experience design and the impact of the coronavirus crisis on creating customized experiences.

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