Enhancing Patient Experience in Dental Practices

In this episode of Management Unfiltered, Zach Shelley interviews Kelly Schwartz, CEO of Schwartz Consulting Group, who shares valuable insights on effective management in dental practices. They discuss the crucial role of office managers, the need for standardized systems, and the importance of patient engagement and communication. Kelly highlights the significance of accountability within teams and measuring case acceptance to enhance practice success. The conversation wraps up with resources for improvement and the benefits of consulting in the dental industry.