"O'Leary lived up to all of the expectations. This was about a decade ago," he says. "He certainly doesn't hold back." But it begs the question, if you have this type of mentality, which is so brash and can rub customers the wrong way, what keeps customers coming back to Ryanair? O'Leary: I don't want you on my plane. You're too fat or you have to pay to use the toilet. It worked brilliantly. They didn't need to take adverts out to prove how low-cost they were because it would be good in you.

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