9min chapter

The Diary Of A CEO with Steven Bartlett cover image

The Public Speaking Expert: This Speaking Mistake Makes People Ignore You! These Small Mistakes Make You Unlikeable!

The Diary Of A CEO with Steven Bartlett

CHAPTER

Mastering Difficult Conversations

This chapter provides techniques for effective communication in challenging situations, emphasizing the 'yes and' improvisation method to foster positive dialogue. It introduces the 'Hilo Buffalo' game to encourage deeper connections through personal storytelling, particularly in a workplace setting. The discussion underscores the necessity of maintaining a positive demeanor and courage to navigate conversations, especially in an increasingly digital world.

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