Frontstage, Backstage: How Service Design Really Works (with Marc Stickdorn)
The Design Psychologist | Psychology for UX, Product, Service, Instructional, Interior, and Game Designers
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The Essence of Service Design: Beyond Tools and Into Systems
This chapter discusses the essential role of methodology in design, especially within the context of rapidly changing technology. It underscores the importance of service design as a collaborative process that aligns user needs with organizational capabilities and reflects on the broader societal impacts of well-designed services.
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