User Innovations and Twitter's Response

This chapter examines how user-driven innovations like hashtags and retweets became official Twitter features, highlighting the tension between creativity and the challenges they introduced. It also discusses the controversial changes to the block and mute functions, showcasing user frustrations and the complexities of maintaining control in a social media environment. Additionally, the chapter touches on absurd online reactions, particularly the 'End Father's Day' hashtag, revealing the often disruptive tactics used by trolls to influence discussions.

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