
#238: Ed Bastian, CEO of Delta Air Lines – Never stop improving
How Leaders Lead with David Novak
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Resilience in the Skies: Leadership Lessons During COVID-19
This chapter delves into the strategic responses of a leading airline amid the COVID-19 pandemic, focusing on their commitment to avoiding employee furloughs. It highlights innovative communication strategies, workforce incentives, and safety measures to uphold brand reputation and customer loyalty. The discussion also emphasizes continuous improvement in leadership, personal reflections, and the importance of adaptability and mentorship in navigating challenges.
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