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What Makes the Best Businesses Amazing or Extraordinary?
"What separates the best businesses from everyone else is that they just never forget to do that, right? You go to a hotel, and it's like, what separates the five star service from four star, three star, two star?" "We need to be reminded more than we need to be taught," he says. 'It's comforting to know that you don't need necessarily no new information'