Mr Bates v Post Office part 6 - information dead ends and accountability sinks
The Westminster Tradition
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Understanding Information Management Challenges
This chapter explores the issues within the Post Office's information management systems, focusing on discrepancies in branch balances and the ensuing investigations. It critiques the narrow focus of these investigations on human error, often leading to missed systemic improvements and unwarranted prosecutions. Additionally, the chapter examines the limitations of service agreements and help desk support, emphasizing the need for a more profound approach to resolving underlying problems.
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