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The Edition: inside the SNP’s secret state

Best of the Spectator

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Changes in Customer Treatment and the Impact of Technological Innovations

This chapter explores the shift in customer treatment by companies over the years, highlighting the contrast between the respectful treatment of the past and the current practice of charging existing customers more. It also discusses the unintended inconveniences caused by customer service numbers and the complications arising from technological innovations, such as understaffing in supermarkets.

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