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24min chapter
How To Ask Better Questions & Find Life's Most Productive Answers Ft. Kat Cole, President & COO Of Athletic Greens
The Skinny Confidential Him & Her Podcast
The Power of Asking Questions
In this chapter, they discuss the importance of asking questions and seeking feedback to improve the customer experience. They share an anecdote about how they would listen to conversations in the bathroom to gather insights on their training workshops, and how they used feedback to address issues and make improvements. They also explain a tactic called the MMD D log (made my day difficult log) where team members would write down one thing that made their day difficult, allowing them to identify patterns and address the top issues.
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