Technology alone is never enough for true productivity
At the Edge
00:00
AI Empowerment in Call Centers
This chapter explores a study highlighting how the implementation of a large language model at a call center led to a 35% productivity increase, enhancing customer satisfaction and reducing employee turnover. It underscores the benefits of human-machine collaboration and the significance of organizational changes in maximizing the value of AI technology for less skilled workers.
Transcript
Play full episode
