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021-Getting to Yes: Negotiation for non-negotiators (part 1 of 2)

Project Management Happy Hour

CHAPTER

The Importance of Emotions in High Stakes Negotiations

In a high stakes negotiation, emotions are going to have an impact. It's really important to strive to understand the emotions of both your other party and also yourself. You can do that simply by asking why. Why are they angry about this? Why are they so upset about working one Friday evening? I don't get it. Maybe you should start asking why.

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