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5min chapter
S3 E3: How to Fix Your Retention with Val Geisler
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How to Build a Strong Community for Your Brand
The interesting thing about community is like you find these like massive communities that people just don't feel very engaged with. I'm not looking to check off a checklist when I talk to customers, i certainly go in with a certain intention but it's more conversational this back and forth based on the way they leverage their product. Even just understanding what you need to focus on comes out of those natural conversations of customers. It's really not about here 11 questions I'm going to ask in this interview and question answer question answer i think it's a very very appropriate take um from every we've seen every sass company ever be like what features do you want to see nextUm can you
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