EP 127 | Jeff Heckler - How Pipedrive built a Customer Success team at scale that helped drastically decrease churn
CHURN FM
00:00
Customs Success
Weland: I've been a part of whole different models, and nknow that nearther are a million diferent ways to build customers success. We all know that here a pakdreb, there is a definitive line in the sand, or however you want to use metaphor. The sales operates in their world, and we operate in ours. For me, personally, likking, i back to l products that have been involved in the buying process, and then working with customs success. Weland: It's always, but it's always about the customer experience for me, that makes the most sense.
Transcript
Play full episode
