The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Measuring every conversation: How CX Score is changing the game

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Enhancing AI Experience through Customer Feedback

This chapter explores how customer experience scores impact the assessment of AI agents, like Finn, in comparison to human team members. It emphasizes the significance of considering customer sentiment alongside factual accuracy to improve interactions in support services.

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