The Disruption of Taxi Service in New York

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The only thing I miss about Manhattan is my family never owned a car. My parents are in their 70s and they are Uber fanatics. You really don't, you don't need a vehicle, especially out that way. It's interesting because we took our cab ride from the airport and one of our driver was like, "This is being a New Yorker these days"

Dan Brown inspires us to get great at asking questions because 'the question' is one of our most invincible resources. He reminds us to maintain a spirit of collaboration with the the team members we’re struggling with since they care as much about the project as we do. He encourages us to always peer beneath the surface at the underlying structure of whatever we’re working on. He also motivates us to never settle.

Secret Identity (7:47)
Origin Story (9:29)
Biggest Failure (20:23)
Awkward Testing Story (23:27)
Design Superpower (28:04)
Design Kryptonite (30:52)
UX Superhero Name (33:50)
Fights for Users (36:08)
Habit of Success (40:54)
Invincible Resource (43:27)
Recommended Book (51:23)
Practical Design Discovery (53:40)
Overcoming Team Tension (57:00)
Best Advice (69:04)
Contact Info (71:48)

Check out the detailed show notes and Eli Jorgensen’s astonishing superhero artwork at userdefenders.com/042

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