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Episode 97 - How Do You Copy

Heavy Lies the Helmet

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The Importance of Communication in Service Recovery

Medical director of an EMS crew that is on the sending side of these interactions, they absolutely love that and they are hungry for that follow up about the patient. "I always feel awful doing it, but I mean, safety is a hard stop," medical director says when he has to block or sometimes even physically pull back a provider who's about to walk into a dangerous situation. offering an LZ class is great in those scenarios because then they understand the why.

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