5: Matthew Skelton, Author of Team Topologies
PRODUCTEA with Leah, Growth & Senior Leadership
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How to Work With a Customer Service Representative?
T4.0 is providing a set of enabling constraints to help coherent behavior emerge from a complex adaptive system. It's not the only enabling constraints that you want in place, but it's some. And it seems like they go quite a long way. But certainly at the inside the middle of the organization, where we're talking about teams working together, I see T4.0 as being very important.
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