Margot Brown - Director of Knowledge Management at The World Bank Group
Knowledge Cast by Enterprise Knowledge
The Importance of Focusing on the Biggest Consumers of Knowledge Within an Organization
Margot Brown: The folks at the bottom tend to be the biggest consumers of knowledge within an organization. They typically don't want anything that's going to upset their applecrumbs. If they see their staff is happy and their concerns are being addressed, then you got a win-win-win situation.
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