“I don't want to calculate my churn without knowing every single person who leaves.” - Meg
For businesses like ours, community is the lifeblood of a strong business. And when we are talking about community, we’re not just talking about an online platform where you can post in a forum. We’re talking about, as Meg says, “people who give a sh*t about each other”.
In today’s podcast, we dive into the Aggressively Human philosophy of Community > Commodity.
- Why being part of a community where everybody knows your name is a business advantage, not just a feel-good moment.
- The difference between real community and what most online businesses call "community" (hint: it’s not a forum or a membership site).
- How reciprocity flips the script from one-off transactions to a gift economy that ripples and expands out farther than you can see.
- Why community is so "hot" right now—and why it’s impossible to maintain if you’re only in it for the money.
- How pools, hubs, and webs are more than just metaphors—they’re frameworks for how communities are shaped
- The problem with treating your clients as commodities and what it really takes to create loyalty and trust.
- How community creates shared values and language that lead to better retention, referrals, and results.
Mentioned in the Episode:
Getting Brand Communities Right (pools, hubs, webs metaphor)
Expert Up Club - Dr. Michelle Mazur
A Wild New Work Podcast - Megan Leatherman
Referral Worthy Podcast - Dusti Arab
Savvy Social School (now the Mindful Marketing Lab) - Andreá Jones
Mighty Networks People Magic - Gina Bianchini
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Meg Casebolt
Jessica Lackey
This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit
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