Importance of Clear and Easy Onboarding Process for Customer Satisfaction and Retention

The digital journey doesn’t end at the checkout.

Jon and Ryan discuss the importance of post-purchase optimization and the impact it has on growing an online brand. They share real-life examples and explain how to handle customer feedback, utilizing psychological principles and the significance of the post-purchase phase in driving future orders.

Jon also offers a glimpse into his upcoming book, Behind The Click. 

GET FIRST CHAPTER FREE AT: thegood.com/BTC

Listen to the full episode if you want to learn:

1. Why the post-purchase is an important part of the customer journey
2. How to utilize customer reviews for improvement
3. How the onboarding process can make or break the digital experience
4. How to respond to negative reviews
5. How the post-purchase experience impacts future orders 

If you have questions, ideas, or feedback to share, connect with us on LinkedIn. We're Jon MacDonald and Ryan Garrow.