Navigating the Challenges of Hospitality Operations

A year ago, Brett and Casey McManus went viral for transforming a rundown Vermont roadside motel into a thriving new hospitality concept: Après Inn in Killington, Vermont. In this follow-up conversation, Brett reflects on what he’s learned as a first-time innkeeper: the highs and lows of running a seasonal business, what technology actually enables, and why guest conversations drive reviews and revenue. He also shares lessons from expanding to a second property, the efficiencies that come with scale, and why overlooked motels may represent hospitality’s next big opportunity. Listeners will come away with candid insights into the realities of operating, investing, and innovating in hospitality today.

More:

• Listen to our first episode: Fresh Insights From First-Time Hoteliers on Hospitality, Community & Accidentally Going Viral
• Connect with Brett on LinkedIn

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands