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4min chapter
#201: The One Thing You Might Be Overlooking That Fuels Customer Loyalty
Why That Worked – Presented by StoryBrand.ai
Balancing AI Efficiency with Human Connection in Customer Experience
This chapter explores the balance between using AI for efficiency and preserving the human element in customer service. It highlights the significance of communication modes and strategic responses in fostering genuine interactions, especially in emotionally charged situations.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode