How the CEO of Clipboard Health makes Difficult Decisions
The Method
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The Most Important Stakeholder Is the Customer
In a company, I would argue that the most important stakeholder is the customer. So therefore, you simply ask yourself, A, who do we serve primarily? And once we know who we serve primarily, what is in their best interest? Well, the best interest of the customer is that clipboard health or whatever company someone's running has the best people. That then helps make it clear this person from the outside doesn't care that it's going to be a difficult conversation. They just want the best people working at the company they're buying. Once that decision becomes clear, then the implementation is actually going to cause damage to someone. It's going to cause pain to the injury to the
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