In today’s episode, we cover negotiation with Anne-Maartje Oud. Anne is a behavioral advisor, trainer, and the CEO & founder of The Behaviour Company based in Amsterdam.

Your behavior plays an essential role in getting your message across, so what can you do to make sure your message doesn’t get lost, why is emotional validation crucial if you want to be a great leader, and how should you prepare for and handle conflict in the workplace?

What to Listen For

The biggest myths about reading body language – 1:30

What can reading body language tell you about someone and what can it NOT tell you?
What questions can you ask yourself to find out what external and internal factors might be influencing your body language?
What can you do if you are over analyzing your communication to the detriment of your relationships and career?

The brain-body connection and how you feel – 18:05
What are easy ways you can convey trustworthiness in the workplace?
What changes can you make to boost the effectiveness of your speaking and presentation style through Zoom?
What are pacifying behaviors and why do we need to be on the lookout for them when talking to someone or a group of people?

The importance of validation in the workplace – 36:46
What is emotional validation and why do you need to have a handle on it if you want to be an effective leader?

What kind of feedback should you avoid giving if you want to lead your team effectively?

DOs and DON'Ts of dealing with conflict in the workplace – 46:30

What are the 4 ways people use to deal with conflict and which ways should you avoid if you don’t want to lose your relationships?
What can you do to prepare yourself emotionally for a difficult conversation or confrontation so you don’t lose your cool when it matters?
What advice surrounding body language should you avoid at all cost?

A person’s body language communicates a great deal about the person, but it’s not magic. In order to effectively understand body language, it’s important to dispel some of the myths surrounding body language so you know its limits. Body language can give you a glimpse into what a person might be feeling at that moment, but it cannot tell you what they’re thinking.

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Resources from this Episode

Anne-Maartje Oud on Twitter

Anne-Maartje Oud on LinkedIn

Art of Charm podcast with Joe Navarro

The Importance of Validation by Joe Navarro, Anne-Maartje Oud

Dangerous Personalities by Joe Navarro

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The Art of Charm on Instagram

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