Making Chips Podcast for Manufacturing Leaders cover image

Why Customer Service Outsells Sales, 442

Making Chips Podcast for Manufacturing Leaders

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Enhancing Customer Service through Transparency

This chapter explores the improvements in customer service efficiency achieved with new software that streamlines access to order information. It emphasizes the importance of transparency in the manufacturing process, advocating for proactive communication about job statuses to alleviate customer concerns. Additionally, the discussion highlights how embracing transparency can strengthen client relationships and enhance overall satisfaction.

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