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Operations vs. Algorithms: Advice for scaling startups, from Opendoor CTO Ian Wong

In Depth

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Open Door, Is It Easier to Scale With Humans?

On a marginal cost basis, it is easier to scale with human beings. The issue is, if you lean purely on rations and humans, it will yield just a cind of scale. An algrthm doesn't have to be strictly better than a human being for you to roll into production. It just has to be no worse or better yet. And once you are able to have these pockets where they are really showing the value of predictive system that they've been developing, i think there is natural progression in that direction.

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