Is It a Good Idea to Talk to Users?

In Amsterdam, everybody's our truest to you'r speaking with yhour users, testing on them if they would like to collaborate. I think the company should encourage thet ase. You can always outsas your testing. But i heard some experiences from people thit used users o ruse testing. Most of the experiences was very successful. Sometimes you feel like the person on the other side just wanted to get his daily or her daily fe just feeld it that because they're not real users,. and you can't, and we're biased at some points.