3min chapter

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Why 'doing everything' at work won't work

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CHAPTER

HubSpot - The Best Platform for Creating Great Customer Experience

Instead of taking it in turns to share what we thought about a job candidate after an interview, we would instead score each candidate in private and then share our scores at the same time. By taking the group view, we removed overconfidence from the process. David Halpern spent a lot of time analysing workplace productivity by exploring how different incentives boost or hamper productivity. He found that employees are most incentivised by something Halpern calls social incentives.

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