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The Give a Shift Factor in SaaS
The SaaS industry has been in on growth at all costs for the past 10 years. It's over automation, it's over trying to fit everybody into a very specific box of very specific segments. But now I feel like we're going to come to a reckoning here where you're not going to be able to grow like that as far as mass customization or mass automation. The idea of things that don't scale means that you have to define what it is that you're trying to scale.