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23min chapter
#405 – Jeff Bezos: Amazon and Blue Origin
Lex Fridman Podcast
Amazon's Obsession with Customer Experience
This chapter delves into Amazon's commitment to customer experience and discusses the concept of 'paper cuts.' It highlights the importance of making online shopping frictionless and efficient, focusing on innovations like the Buy Now with One Click button. The chapter emphasizes the emotional impact of seamless solutions and the concept of day one thinking.
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