How to Communicate Change

Kwame Ogunlesi: Communication tools and techniques are not overly complex or difficult to understand. They really just take more or less patience and intentionality, he says. "Don't underestimate leaving a message" is one of the most important things you can do for your team in today's hybrid work environment. 'I always tell people when they have to deliver difficult messages, it helps if they're walking with people so they don't have to be looking in their eyes'