Communicating Honestly During Crisis

A review of Royal Caribbean's Star of the Seas. A four night cruise from Port Canaveral with a stop in Perfect Day at CocoCay. 

Royal Caribbean Group Chairman and former CEO Richard Fain wrote a book called Delivering the Wow. Ricahrd joins us to talk about the new book, some lessons along the way, and how it was bringing the cruise industry back to life after an 18 month shutdown.