The Evolution of Customer Support in the Age of Gen Z

OpenAI releases its Model Spec, which tries to define how AI models should behave. Some highlights and examples, along with some more existential questions.

Next, you know what Gen Z ought to really love about AI? Customer support. The patterns in their behavior and some unexpected ways that AI is impacting the field.

Finally, we’ve heard so many times that OpenAI is partnering with media companies. Now, we finally know what’s behind those deals.

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